AmySweety_FAQ

How to effectively do internet shopping?

2009-02-11T18:27:00.000-08:00

1) Make sure you have read and understand our terms

It is your responsibility to read the legal terms on our blog carefully and to raise any problems with us before you place your order. This includes these terms and conditions, our terms and use and our privacy policy.

(2) Browse our information

This blog contains information about our goods which you will need to know before you place your order including descriptions of our goods, current prices (including delivery and returns policies.

The information about the goods on our blog constitutes an "invitation to treat" and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with goods on the basis of any incorrect information, even if that information is repeated in your order.

(3) Select the goods you wish to purchase

You can select any items you wish to purchase by email at amymypreneur@gmail.com

(4) Making a Purchase

To purchase the items we will confirm to you via email.
You will be asked to provide certain information we need to enable us to process your order such as your preferred delivery address and payment details.
It is your responsibility to provide us with sufficient information to process you order.
* Subject (state in the subject of your email): Purchase confirmation (Name of the Item)

* Name :
* Postage Address:
* Email :
* Items of Interest :
* Returning Customer ? (y/n)
* HP :

We will acknowledge receipt of your order by email.
This is not our acceptance of your order, but confirmation that it has been received.

(5) Wait for acceptance of you order

You may not assume we have accepted your order until we send you an acceptance by email.
In particular we must receive payment of the whole of the price for the goods that you order before your order can be accepted.
If we refuse your order we will let you know as soon as we can.
If we accept your order we will inform you without undue delay.

How about the delivery order processing time?

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Effective February 12th, 2009

Most orders are generally packaged on the next business day following receipt of your order.
To improve the efficiency of delivery order processing,the delivery process will be done twice a week:
Saturday (Except for the 1st and 3rd week of the month)
Monday.
- All purchase orders placed on Monday to Friday before 5pm will be process on Saturday/Monday
-All purchase orders placed on Friday after 5pm to Sunday will be process on the following Saturday/Monday

Orders for goods sent from other supplier are forwarded to the relevant supplier for processing as soon as we receive your order.

If there is a shipping delay for any reason whatsoever, you will be notified by email.

There may be a one or two day delay before your goods are dispatched as some allowance has to be made for an emergency case.

Can I ask for a further discount?

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All items are set at the lowest price.
We already set the price with the good packaging service.
So we cannot provide any further discount under most conditions.
If you still asked about the discount price we will reduce the packaging price and we will not responsible for any damage on that items.

What should I do if my ordered items are broken due to poor packing?

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* If the parcel was damaged or broken on delivery, please check all items' condition in front of the postman before signing off.
* If there are item(s) damaged, please take record of it along with the parcel and immediately claim for compensation with the local Post Office and report to us.
* If the parcel shipped with Insurance, you can claim the compensation directly with your local post.
* If the parcel shipped without insurance, please report the case and take some photo for us within 3 days after you received the parcel. Otherwise we will not responsible for any damaged.
* We will give you the compensation or other depending on the situation.
* However we will require the broken item to be return back to us first if you would needs us to resend it to you.
* We will not responsible for any damaged when the parcel shipped by POS MALAYSIA.

What should I do if my parcel hasn't arrived?

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* Please track the parcel with your local post office with the Parcel Number first.
* You might find the Parcel Number via our shipped notification Email
* If you still cannot track down the parcel, please email us at: amymypreneur@gmail.com

From our experience, the late arrival may be due to many reasons:
* It may be delayed by custom inspection. The parcel will be delayed for approx. 3-5 days.
* Since we send the parcel by registered mail, it will require you to sign to pick the parcel. So, if the receiver was not at address during the delivery, then the postman must bring the parcel back to their office. Normally, they will leave a memo for you to inform you to pick up the parcel at the post office. However sometime this note are lost or forgotten, please be reminded to double check with the post office first.
* It may be due to bad weather. We once experience with a parcel we sent to Kelantan , there was a flood for a week, and all the transportation was stopped due to bad weather. So, the customer received the parcel three weeks after we sent the package.

How do I know the approximate shipping time of my parcel?

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We normally quote 8 to 14 days for delivery for goods to various locations within Malaysia regions. It also depends on your local mail service and Customs.

Parcels to within Peninsular Malaysia take around 4-6 days, and can take 8-14 days to arrive in Sabah/Sarawak.

These estimated times can vary dramatically.

Please remember, the above times are estimates only and at times goods will arrive sooner than even we expect.

What is the difference between Air, Surface and Express Shipping?

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# Express Mail/Courier Service
* has its own Unique Tracking Number
* internationally operated courier service with connection with various countries around the world, renowned for its reliable and efficient transmission of documents and merchandise to numerous destinations worldwide
* not only offers next day delivery service to most major cities around the globe, they also make sure it gets to the receiver.
* Provides 24 hours online tracking, including registered and insurance service.

# Normal Parcel - defined as Normal Surface Mail using POS MALAYSIA

* Surface Mail also has its own Unique Tracking Number.
* However, we do not recommend this kind of shipping
*It requires a very long delivery time to send the parcel
* The parcel that are shipped this way are usually very huge and heavy, so if your order was put under an 20kg parcel, the packing would still collapse regardless of its strength and packing protection.
* So, we cannot guarantee and are not responsible for the surface parcel arrival condition.

How do I know if my parcel is shipped out or not?

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You can check your registered email account; we will send a notification email to you when the parcel shipped.

How do I know if my payment arrived or not?

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# You can check your registered email account; we will send a notification email to you after the payment received.

What payment methods are acceptable?

2009-02-11T17:19:00.000-08:00

# At this time we used Maybank account
We are in process to verify other payment mehtod:
# PayPal;
# Western Union Wire Transfer;
# Bank to Bank
**We Don't accept Mail in Cash or Personal Checks. We will not responsible for the lost if you mail in cash and checks.

Can AmySweety ship my order to my country?

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* Yes. We ship Worldwide
* please email : amymypreneur@gmail.com

How to place my purchasing order?

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* About the shipping procedures, you might refer to "Shipping Procedures" section which is in the end of each page.
* After you submitted the order, we will quote the shipping cost to you according to the shipping option you have chosen. The quotation would be sent to your email address.
* After receiving our quotation please inform us one of the shipping options and then confirm it.
* After you have confirmed the order, payment detail would be sent to your email address.

Why can't see the price

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Please email to amymypreneur@gmail.com to ask about the price.