What should I do if my ordered items are broken due to poor packing?

* If the parcel was damaged or broken on delivery, please check all items' condition in front of the postman before signing off.
* If there are item(s) damaged, please take record of it along with the parcel and immediately claim for compensation with the local Post Office and report to us.
* If the parcel shipped with Insurance, you can claim the compensation directly with your local post.
* If the parcel shipped without insurance, please report the case and take some photo for us within 3 days after you received the parcel. Otherwise we will not responsible for any damaged.
* We will give you the compensation or other depending on the situation.
* However we will require the broken item to be return back to us first if you would needs us to resend it to you.
* We will not responsible for any damaged when the parcel shipped by POS MALAYSIA.