What should I do if my parcel hasn't arrived?

* Please track the parcel with your local post office with the Parcel Number first.
* You might find the Parcel Number via our shipped notification Email
* If you still cannot track down the parcel, please email us at: amymypreneur@gmail.com

From our experience, the late arrival may be due to many reasons:
* It may be delayed by custom inspection. The parcel will be delayed for approx. 3-5 days.
* Since we send the parcel by registered mail, it will require you to sign to pick the parcel. So, if the receiver was not at address during the delivery, then the postman must bring the parcel back to their office. Normally, they will leave a memo for you to inform you to pick up the parcel at the post office. However sometime this note are lost or forgotten, please be reminded to double check with the post office first.
* It may be due to bad weather. We once experience with a parcel we sent to Kelantan , there was a flood for a week, and all the transportation was stopped due to bad weather. So, the customer received the parcel three weeks after we sent the package.